All Orders above $399 after all orders above depending upon the volume and country to be exported will be eligible for free shipping on a single order and single-day delivery address only in India. If the increase in shipping charges happens due to any circumstance Pre Roll Cone will inform the customer or person receiving the order the details are shared with them.

Pre Roll Cone holds all rights to change the shipping policy without prior information to whom so ever it may concern along with shipping charges.

All the shipping charges are only applicable inside Indian territory. International shipping charges will be dependent on the source and destination of the shipment, it is advised to contact the admin first before placing international orders.

Returns and Exchanges:

• Notification Period: You may request a return or exchange within 3 days of receiving your order. Please notify us of your intention to return or exchange the item(s) within this timeframe.
• Contact Us: To initiate a return or exchange, please contact us via WhatsApp at [Your WhatsApp Number] or email us at [Your Email Address]. In your communication, include your order number, and the reason for the return or exchange, and clear images will be required.
• Approval Process: We will review your request and notify you of the approval or rejection. Approved returns or exchanges will be provided with further instructions on how to proceed.
• Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective product.

Refund Processing:

• Processing Time: Refunds will be processed within 30-60 days from the date the returned item is received and inspected.
• Refund Method: Refunds will be issued to the original payment method used during the purchase.
• Bank Processing Time: Please note that the time it takes for the refund to appear in your account may vary depending on your bank or financial institution.

Conditions for Returns and Exchanges:

• Items must be in their original condition, with all tags and packaging intact.
• Personalized or custom-made items are not eligible for return or exchange unless they are defective or damaged.
• Refunds or exchanges will not be processed until the returned item is received and inspected.
• We reserve the right to refuse returns or exchanges that do not meet the above conditions.

Cancellation Policy:

• You may cancel your order within 12 hours of placing it. After this period, the order may have been processed and cannot be canceled.
• To cancel your order, please contact us via WhatsApp or email with your order number.

Contact Information:

• WhatsApp: +1 317 449 5185
• Email: sales@prerollcone.com