Return Policy

Returns Policy

At PreRollCone.com, all sales are considered final. Due to the nature of our products, we generally do not accept returns once an order has been delivered.

Please review your order carefully before completing your purchase.

Returns may only be considered in exceptional circumstances and are subject to review and approval by our support team.

Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

To help us investigate and resolve the issue, please include:

• Order number
• Product details
• Photographs showing the issue
• Description of the damage or defect

Our team will review the request and determine the appropriate resolution, which may include a replacement product or store credit.

Contact: info@prerollcone.com

Exchanges

We only replace products that are confirmed to be defective, damaged during transit, or incorrectly shipped.

If an exchange is approved, customers will receive instructions regarding the return process and shipping address.

Replacement products will be shipped after inspection and approval of the claim.

Refund Policy

Refunds are generally not provided once an order has been processed or shipped.

However, in rare and exceptional cases approved by management, a refund may be issued.

If a refund is approved:

• The refund will be processed to the original payment method.
• Processing times vary depending on your bank, payment provider, or credit card company.
• Refunds may take 5–15 business days to appear on your account.

Delayed or Missing Refunds

If you have not received an approved refund:

1. Check your bank account again.
2. Contact your credit card provider, as processing may take additional time.
3. Contact your bank regarding pending transactions.

If you have completed the above steps and still have not received your refund, please contact us at:

info@prerollcone.com

Order Cancellation

Before Shipment

Orders may be cancelled before they are dispatched from our warehouse.

Most orders are processed within 24–48 hours, although processing times may vary during holidays, peak periods, or special circumstances.

After Shipment

Once an order has been shipped, cancellation is no longer possible.

If there is a legitimate issue with the order, customers may contact our support team after delivery to discuss available options.

Sale Items

Products purchased during promotional sales, discounts, clearance events, or special offers are considered final sale and are not eligible for refunds.