Shipping Policy

Shipping Policy

Global Shipping Information

At PreRollCone.com, we are committed to delivering high-quality pre-roll cones, filters, tubes, and related smoking accessories efficiently and securely to customers worldwide.

We ship to customers across the United States, Canada, Europe, Australia, and international markets through trusted logistics partners.

Order Processing

All orders are processed within 1–5 business days after payment confirmation.

Business Days: Monday – Friday (excluding public holidays)

Orders placed after business hours on Friday, or during weekends and holidays, will begin processing on the next business day.

During periods of high demand, product launches, holidays, or customs inspections, processing and delivery times may be extended.

Domestic Shipping (United States)

Standard Shipping

• Processing Time: 1–5 Business Days

• Delivery Time: 3–7 Business Days

Express Shipping

• Delivery Time: 2–4 Business Days

• Available at checkout for eligible locations

Free shipping promotions may be available on qualifying orders within the United States.

International Shipping

We proudly supply customers worldwide.

Standard International Shipping

• Processing Time: 1–5 Business Days

• Delivery Time: 10–30 Business Days

Express International Shipping

• Delivery Time: 4–7 Business Days

If you require expedited shipping, please select an express shipping option during checkout or leave a note with your order requirements.

Delivery timelines vary depending on destination country, customs clearance procedures, and local courier services.

Free Door Delivery Regions

We offer free door delivery on eligible orders to select locations within:

• United States

• Canada

• Europe

Delivery availability may vary depending on product type, order quantity, and destination.

Tracking Information

Once your order has been shipped, a tracking number will be sent to the email address provided during checkout.

Please allow 24–48 hours for tracking information to appear and update within the carrier’s tracking system.

Tracking updates are controlled by the shipping carrier and may occasionally experience delays.

Customs, Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other government-imposed charges.

These fees are determined by the destination country and are the responsibility of the recipient.

PreRollCone.com does not control and cannot predict customs charges.

Incorrect Shipping Addresses

Customers are responsible for ensuring all shipping information is accurate before submitting an order.

If an incorrect address is provided and the order has already shipped:

• The customer must contact the shipping carrier directly to request address modifications.

• If the package is returned to us, additional shipping charges may apply for reshipment.

Delayed Shipments

While we work closely with our shipping partners, delivery schedules are ultimately managed by the carrier.

Once an order has been handed over to the shipping provider, delays caused by:

• Weather conditions

• Customs inspections

• Carrier disruptions

• Transportation issues

• Peak seasonal demand

are outside our direct control.

We appreciate your patience and understanding in such situations.

Lost, Stolen or Delivered Packages

PreRollCone.com is not responsible for packages that are marked as delivered by the shipping carrier but are subsequently lost, misplaced, or stolen.

If tracking indicates that your package has been delivered, we recommend contacting the carrier directly for further assistance.

Replacement requests will be reviewed on a case-by-case basis.