RETURNS

We strictly follow a no return policy. We do not have any return policy on items already purchased. Once the purchase is made, there shall be no refunds / unless rare of the rarest case if happen.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@prerollcone.com and ask for the delivery address where you can ship the item back.

Replacement (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

1. If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
2. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@prerollcone.com.

Cancellation (If Applicable)

Before dispatch: Customers can cancel their orders from their account if it has not been dispatched from our warehouse. Orders are usually dispatched within 24Hrs but this may vary depending on the holidays and other conditions.

After Dispatch: If the order Has been dispatched from our warehouse, we will not be able to cancel the order. If there is some genuine issue then customer can request for return/refund after delivery.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.